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If you are opening this form for a client please select For Client.
If the ticket is client specific Thryv ID is REQUIRED if not client specific enter NA
Stripe Account ID, Wisetack Merchant ID, Payrix Merchant ID
Please enter the details of your request. A member of our support staff will respond as soon as possible.
ThryvPay Ticket Type
ThryvPay Exception Check Type
Select all that apply
pick one or more devices which has the issue
Has the customer completed the card reader troubleshooting wizard?
Total negative balance
ThryvPay Revenue related to negative balance
Merchant processing volume related to negative balance